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FAQ / Frequently Asked Questions / Help

Here are some frequently asked questions about our trips and some answers that you may find helpful:


Why should I choose First Travel (www.travelturkey.com)?
We have been taking care of visitors to Turkey since 1993. With a proven track record and a multitude of satisfied clients First Travel is eager to satisfy your Turkey travel  wishes.
Turkey is a magical land with historical sites dating back to the first human civilizations. To make the most of your time, you want someone who understands not only your needs but also your wishes. At First Travel we will make you a priority and guarantee a great experience.
(See this TripAdvisor link for reviews from one of our tours: Click to See)


What is the advantage of booking with First Travel (www.travelturkey.com)?
Personal Care, Great Value. No hassles with second-hand providers. Our people will meet you at the most convenient location for you and make sure every step of your journey goes according to your desires. We will work together with you to design the perfect itinerary for you. In between seeing some of the wonders of the world, you will be transported in deluxe transport vans, stay at luxury hotels, and enjoy classy restaurants. Why settle for lesser options?
In addition:
- English-speaking Support - Enjoy 24/7 English-speaking support from our office with all bookings and inquiries.
- Local Expertise - Have your questions answered by our local travel experts on the ground in Turkey.
- Licensed & Accredited - Protect yourself by booking with a legal fully licensed TURSAB operator.


Is it best to pre-purchase a tour or should I wait until I arrive at my destination?

Our calling is to care for you. This means that we will do our best to accommodate your wishes. Thus, all of our tours and activities are available for sale at any time online in advance or when you arrive at your destination. However, please bear in mind that there is limited availability and high demand for many tours so we may be sold out once you arrive. To avoid disappointment, we recommend booking before you leave home to ensure you get what you want. This is especially true for Cappadocia hot air balloon rides which often sell out in the high season. However, if you have just arrived and want something you did not think about before, we are your best option for fulfilling your desires.


How will I receive my voucher/tickets?

Once you've completed the booking process online, you will receive an electronic, ready-to-print tour voucher or ticket. In case you do not receive it, please check for it in your Junk/Spam email folder before contacting us.


Do I need to re-confirm my booking?

Your booking will be confirmed instantly at time of booking by e-voucher to your email. Please check that voucher for all pertaining information including pick-up time, flight numbers, airport details  and our contact details.
In case any issues have arisen that would require alternate plans, such as national strikes, weather hazards, unexpected road closures, etc. we will contact you beforehand.
The only reason to re-confirm your booking is if you do not receive a confirmation email from us. However, you are welcome to contact us at any time if you have unanswered questions or are confused about anything.


Once I have booked, can I change my booking?

We're more than happy to accommodate you on a different date, or at a different time - if we have the availability. To make a change, please contact us at info@travelturkey.com at least 7 days before your tour begins.
Whatsapp and Wechat connections are available +905334124090
Contact information can be found on your electronic voucher. Please note that there are some tours that once booked, cannot be amended. For example, tours that include a hotel stay, flight or rail tickets. Text on the tour page will indicate if the date and time cannot be changed once booked.


Is my package refundable?:

Please refer to our Cancellation Policy (Terms & Conditions) enclosed within the booking form sent to you for that specific tour.


Bookings via Our Online Booking System:

All of  our tours can be booked directly in our online booking system.  In most of these cases, if you buy something from us and then change your mind, we are happy to refund your pre-booked tour or activity, less a 10% service fee, as long as you let us know at least 7 days in advance of your departure date (or according to the Terms & Conditions indicated while booking that tour which may be different).
However, we do have products that are 100% non-refundable once booked. This mostly applies to some of our rail journeys, products that include a hotel stay or high-demand activities. Please check the terms and conditions for your specific tour while booking where this policy is indicated.
If you have an emergency and absolutely can't travel on the date you originally planned your trip, let us know and we'll do everything we can to work with you.
We recommend all travelers have travel insurance.


How do we contact you?

For any query please go to our Contact Page for our telephone, email and address. Also our opening hours are shown there.
A 24/7 emergency contact number is also given to all our guests who book any service with us. If you have a question or concern that needs to be addressed outside of the regular office hours, please call us at that number for immediate assistance.


Customize My Tour

To receive a quote for a tailor-made tour, please just email us with your requirements, intended travel dates, number of adults/children (and children's age at time of travel), and destination/type of tour preferred. Or you can go to TravelTurkey.com and fill out the form by clicking the Tailor Made Tours link (http://travelturkey.com/tailor_made_tour_to_turkey.html)
We will get back to you within one business day with a free no-obligation quote and suggested itinerary, or suggest a close alternative.
For special interests, families and groups/shore excursions, please also see the 'private tours' section of the website.


What does a ‘Private Tour’ mean?

In private tours you and your chosen companions will have your own private professional tour guide for a more personalized experience of Turkey. This type of tour offers much flexibility and a more relaxed pace with greater opportunity for enjoying spontaneous moments and events and seeing more sights that are off the beaten track. You can easily focus on specific interests of history, religion, culture, art, architecture and/or cuisine. We highly recommend this type of tour to families, groups of friends, individuals with a special interest/requirements or corporate groups.


What does a ‘Group Tour’ mean?

In group tours you will be sharing the guide and vehicle with approx. 15-30 other people depending on the day. The sightseeing and route are fixed so there is no flexibility or personalization with this type of tour. This can be a nice way of meeting people if you are traveling alone or for those on a budget.


Do we need a visa for Turkey?

TURKISH VISA INFORMATION
The visa requirements vary from country to country. Go to this website: www.evisa.gov.tr to learn more about what is required for you.
Note: You will not be granted a visa at your port of entry. You must obtain your entry visa before arriving to Turkey. It is a quick and easy process and has made the entry process much more efficient.


Do cruise-ship passengers need a visa for Turkey?

Cruise ship passengers arriving and departing by cruise ship do not need this visa, as a simple landing card valid for the day is given to everyone landing for the day by ship (or staying overnight on ship).


Is the international airfare to Turkey included?

No this is not included in any of our tours. It is your responsibility to book your tickets to Turkey. We will arrange everything within Turkey for your trip including domestic flights necessary for your tour package.


Are the domestic flight tickets included?

It depends on the tour - please check the 'What's Included' list for your specific tour or activity. For some trips, the domestic flight may be quoted and arranged separately - Once we know your exact travel dates, we can quote you the exact price of all the domestic flight tickets necessary for your trip. This is because domestic flight prices are not set until the time of booking. Please check the ‘Included Services’ section of our quote to check this.


Can we choose our own start and finish dates for a trip?

Yes you can. All our tours can be taken/started any day of the year, subject to availability. For tailor-made tours, just let us know your exact start and end travel dates and we can shorten/lengthen any trip to suit your dates.


Can we choose our own hotels?

Yes – Just let us know which hotels you would prefer from the hotels listed on our site and we can arrange the itinerary with these instead. You can see the list of hotels we work with on our website. For Istanbul, it is also possible to book your own hotel direct if you have hotel points you wish to spend – in this case we can just arrange the tours and transfers and everything else around that.
We have worked hard to build relationships with only quality hotels and are confident you will be able to find one to your liking. If, however, you prefer a specific hotel not listed on our site, let us know, and we will do our best to work with you.


Can we have non-smoking rooms?

Yes. Until recently only the 5-Star hotels had non-smoking rooms in Turkey, however recent no-smoking laws mean that it is now illegal to smoke in most hotels, so rooms are already non-smoking.


What kind of vehicles do you use?

The vehicles used are air-conditioned, non-smoking modern vans and cars – so that you can enjoying touring in comfort.


What if the weather is bad for our boat cruise?

Unless cancelled by the boat captain due to unacceptable weather conditions for cruising, cruises take place rain or shine. Many of our boats have heated indoor areas so you can be comfortable whatever the weather all year around.


What if the weather is bad for our tour/activity?

All tours and activities take place rain or shine unless cancelled by the provider due to unsuitable conditions, in which case it will be re-scheduled or refunded.


Can I use Traveller’s Checks in Turkey?

No, these are not accepted at almost any bank in Turkey. Instead you can use the many ATM machines if you need to replenish cash. Credit cards like Visa and MasterCard are also widely accepted in Turkey.


What time of year is best to visit Turkey?

Peak season is from mid-April to late-October. Mid April-June and September- October tend to be the busiest and with the nicest weather. Spring and Fall tend to have milder weather and less visitors. July and August are the hottest months in Turkey.


Peak Times/Holidays/Events:

Please note that during national holidays and special events/festivals, availability at hotels may be very limited. It is advisable to book well in advance to guarantee availability or consider alternative dates.


Are you a legitimate tour operator and TURSAB member?

Yes. Our website is operated under our registered tour operator name ‘First Travel with TURSAB License No: A-2399 which offers our clients the security of the highest possible approval and recommendation from TURSAB – Turkey’s governing tourism body (A-type licenses are the highest possible grade of tourism license in Turkey). All legally licensed responsible tour companies in Turkey must be officially licensed under this authority.
Please beware of unlicensed operators and websites without registered company contact information at the TURSAB site.


Ask a Question:

For any other questions not answered here, please don't hesitate to contact us by email at
info@travelturkey.com